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There are so many problems that it could be, but as a guess either the truck or the trailer is not wired to RV spec. We will check the truck @ NC to insure it is working correct. We will also check the trailer NC on assurance we will get to repair it if any repair is ness. (The difrence is that we have a magic box for the truck but need to send out a tech for the trailer.) Call around and see if anyone will offer this in your neigborhood. Good Luck