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I'm responding to your message concerning Coleman pop-campers. We've owned many Coleman products and for this reason, we decided to purchase a new one in 1995. We've thoroughly enjoyed it and this year after our annual vacation, we cleaned, winterized and closed it up only to find that the roof is rotten!!! That's right no good. Therefore, it bows out and it is a perfect spot for mice to find and inhibit our camper during the winter months. So, I've always been so Coleman in the past, but it has been almost 6 weeks since I wrote to Coleman concerning this problem. And, NO ONE has responded to my concern. I did take it to a local dealer and he admitted that it appeared to be a defect in the manufacture of the roof, but admitted that the warranty is 5 years. Well, since that has expired Coleman is willing to ignore my problem?? I don't think so. I am livid that not one sole has responded to my letter and no one wants to take the bull by the horns to try to work out something. The dealer told me that it would cost $1,600 to fix. So, tell me this is fair: after purchasing the camper for over $5,000. now just since the warranty has worn out we need to put another $1,600 to be able to use it - we could have been staying in some pretty nice hotels for this kind of money. We are not made of money and purchasing a camper was a very big move for us. So, I'm not recommending a coleman to anyone I meet due to their non-responsiveness to my problem. I've give someone my business and credibility if they stand behind their product ( as Coleman has ALWAYS done for us ) but now - I'll be looking elsewhere where they stand behind their product better. Hope I've answered your questions |
RV and bus conversion info since 1996.
email Gwendall
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