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|Re: Bell Expressview audit by Cindy|
|Bell also pulled a similar stunt on us. We have 2 receivers in our house and one in our cottage which when we first started subscribing to Bell Expressview was actually one of their promotions...that you can have a receiver at your cottage and one at your house. When they phoned us to ask us for the ID numbers I also said that one was at the cottage and therefore I couldn't tell them the number. One is also in my basement which is rented out to my sister and her husband, which they also did not like to hear but I could obtain the numbers from it. They also said that the one at the cottage would have service cut off and then if we wanted, when we go to the cottage, we can call them and have service turned off our house while we are at the cottage and get service at the cottage. I thought this was absolutely ridiculous since we pay them $100/month for the best package they have and pay it faithfully. I also told them that it is no wonder people go out and get the cards inserted in the receivers so they don't have to deal with this crap.
After all this, I said I would go to the cottage and get the receiver and bring it home so that the service would not be cut off. Then all of a sudden, none of the receivers worked. The smart cards that were inserted in each of the 3 receivers were all of a sudden not the right ones for the receivers. We had not touched the cards and somehow they had all been switched around. This was Bell's tactic to ensure that the receiver from the cottage was not staying at the cottage or so that we had to go up there and get it otherwise we could not get any of our receivers to work. I had to spend hours on the phone with Bell explaining each time to some customer service rep what had happened and each time, they would not admit that they had changed the smart card numbers that fit with each receiver. Eventually I got through to a technician who was able to restore the smart cards to the receivers that they originally matched with so we could use the expressview again. I couldn't believe it.