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American Guardian refused my claim stating that repairs were not authorized prior to repair being made. The dealership called American Guardian the day before the repairs and did not get a call back. When they called again for authorization the next day, I had already requested the repair. They denied my claim.
While I agree that technically the company was within their rights to deny the claim, they certainly violate an ethical point. If they dont return their calls promptly what is a customer supposed to do?
I will never use this company again and suggest to anyone that this company is only out to rip off their customers. |