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My daughter is having a problem with her “Compass Protection Plan”which apparently is part of American Guardian Warranty. The company (in Glen Ellyn, Ill., 1-800-579-2233) told her they would not deal with the Ford dealer because, “They charge too much.” She took the vehicle to a reputable mechanic who determined the alternator was bad. The mechanic called the protection plan people and was told they would not pay for a new alternator and that he had to use a rebuilt alternator, which does not work. She is due to move to another state in two days.
Is there a class action suit in progress against this company? I would like to join in a suit and just handle the repair cost myself.
Thank you for any information or advice. |