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I am currently trying to get my car repaired. I have an extended warranty with American Guardian Warranty. I would have to agree with the guy that started with all. Here is my situation. On my way home from work one night, I noticed that my breaks sounded like they were grinding. I called a friend that works in a Tires Plus (who did my breaks less then 1 yr ago) and asked if he could take a look at it. I didn't make it to the shop. While driving down the street in rush hour suddenly I hear this horrible noise like the wheels were falling off, and the car seized up and would not go anywhere. I called a tow truck and had them bring me to Tires Plus. The guys call me and tell me that it's my bearings that went out. so I tell them, Oh...I believe that is covered under my extended warranty. So I fax them a copy of my agreement, I call AGWS and explain the situation. They tell me to have Tires Plus call with the info and they would pay the claim. Easy Right? WRONG!!! Well when the mechanics take off the bearings they find that the spindle had welded it's self to something...bla bla bla (I'm obviously not a mechanic) and that the spindle also needed to be replaced. According to my agreement this is also covered. So, Tires Plus calls it into AGWS to let them know of the additional cost and SUDDENLY...this is now "Under Inspection"! The lovely representative at American Guardian was a complete jerk to my guy at Tires Plus and tells him that they will have to send out an inspector to see if they will cover the damage. If they find that this was (#11 on my agreement) caused by continued operation of an impaired vehicle then I am responsible to pay for the repairs. Now, I have mentioned that I'm not a mechanic and I have no knowledge of what could possibly be wrong with my car. I trust my friend to tell me what is wrong. I had just gotten new tires not to long ago and there was nothing wrong then. I get my car serviced on a regular basis. I do everything I'm supposed to. Including paying $1100.00 for this Warranty! Now they are telling me that because I was "driving the car" that would be considered "continued operation". To top things off, it is 2 day before Christmas and I have no car. I asked them about the rental car coverage and they tell my that Tires Plus only has 2 hours worth of work on my car and there must be at least 4 hrs noted in order for them to pay for a rental. Of course they don't have any work written down about the spindle yet because it has to be inspected before they will do the work! So not only are they making this completely inconvenient, I'm not going to have a car for at least 2 weeks over of the Holiday's! AND...there is no guaranty that this is even going to be paid for! What kind of #$@! is that!?? I will NEVER get another agreement from this company again! And I will be reading the fine print on every agreement I get in the future! |
RV and bus conversion info since 1996.
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