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I am sure there are many customers that nave no issues with American Guardian. Of course, the majority have probably not filed a claim. However, they are like any money grubbing business, in it for the money only. They are not willing to treat the customer as someone that they might actually have as a RETURN customer someday. We are fighting them now for a tranny issue. No, we didn't completely follow their directions since we were out of town on vacation. Didn't have our paperwork with us. We took it to a 5star dealer that was the closest in the town we were strnded in. We didn't have our paperwork on us and the dealer started the work. The next day, when they were halfway through the fix, and after we got our claim filed (had to rent a car to get home), they stopped the work 50% into it so the "adjuster" could look at it. Now they say that since we didn't get autorization, they aren't paying., plain and simple. The tranny failed, it is at a 5star dealer, they should learn to treat each circumstance with common sense. I hope they change their mind, I sure wouldn't use them or tell anybody they are worthwhile if they don't. Since when is treating the customer like shit good business? Never. |
RV and bus conversion info since 1996.
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