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|All Messages in Thread||Author||Date|
|American Guardian Warranty||Steve||12-17-10|
|These guys are crooks!!!|
I bought an extened warranty for my 03 motorhome last year. Recently, the hydraulic line to the RR leveling jack ruptured midspan. American will not cover item because it is being called a hydraulic "hose" and they do not cover hoses: "Excluded items....batteries, belts, HOSES, wipers, etc." (I think these excluded items are in reference to chassis components) because apparently they will cover fresh water LINES. By the way, the warranty does claim to cover "LEVELING SYSTEMS". When I discussed this with their rep on the phone, he was extremely rude and defensive. I asked the rep what the definition of a line was compared to hose and he said the hose was made out of rubber or plastic and a line was metal. This is why they are not covering repair, yet they will cover "plastic lines" on the fresh water system.
BE AWARE....these guys will twist words and definitions to NOT PAY for repairs!!
I am contacting the issuing dealer for the contract to get a refund on the unused portion of my contract today!!
|Re: American Guardian Warranty||American Guardian Warranty||12-23-10|
We wanted to take this opportunity to provide you with more information about our company. American Guardian Warranty is a company committed to making sure that all the issues and claims of our customers are fulfilled. AGW serves 535,000 customers and makes payments of nearly $20 million annually. We welcome our customers to contact us for any issues that they have. At AGW, we work tirelessly to make sure we meet the needs of our customers.
We have been working with the Better Business Bureau since May 2000, to help satisfy our customers and their needs. The BBB is an independent party that provides a fair solution for both consumer and business. They have given us an A+ rating, which is the highest a company can achieve. The only way a company can receive such a rating from the BBB is to resolve issues with consumers using the BBB's solutions. In the past, we've seen companies receive similar complaints that did not resolve their issues as we have. In one case, a company earned an F rating from the BBB for failing to respond well to complaints and then a few months later they went out of business.
We would like to provide you with the appropriate contact information so that you can easily reach us. We also encourage individuals to thoroughly read through their service contracts to better understand the terms of the agreement.
We welcome any and all inquiries regarding our company and its products. For additional information check out our website, read our brand new blog, email us at firstname.lastname@example.org, or give us a call at 1-(800) 579-2233. We look forward to hearing from you!
American Guardian Warranty