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|All Messages in Thread||Author||Date|
|American Guardian Warranty Services, Inc.||Bernie ODonnell||10-8-10|
|American Guardian Warranty Services, Inc.|
800 Roosevelt Rd, Ste E-300
Glen Ellyn IL 60137
We purchased a travel trailer and took out an extended warranty through American Guardian. The term of the contract was 7 years and expires September 2010. We observed a leaking roof in August of 2010, and were not able to get it serviced until October 4, 2010. We did not know the extent of leaking until the service personnel were able to examine it. We were notified October 4th about the damage. We contacted American Guardian who refused our claim over the phone in a confrontational rude manner. The fairness and reasonableness of refusing our claim is what is in dispute. The damage clearly occurred during the warranty period, and should be honored by American Guardian. They do not dispute that the damage occurred during the warranty period but will not honor the claim.
They don't pass the fair and reasonable principles in my book, and the customer service rep seemed to be on commission for the value of claims he denies. Bad business people.
|Re: American Guardian Warranty Services, Inc.||American Guardian Warranty||10-13-10|
In your situation you notified us about your claim on 10/07/2010, which was past the expiration of your service contract (9/01/2010). Regardless of when the damage occurred, no new claims can be started after the expiration of a contract.
Even if the claim had been submitted within the time frame of the service contract, a leaking roof is not covered. Under the terms of the trailer service contract, walls, roof panels, and body structure are not covered. There is no coverage for this type of failure.
If you have any additional questions or concerns, please feel free to contact us through email at email@example.com or give us a call at 1-800-479-2233.
American Guardian Warranty