Motorhome & Recreational Vehicle Resource

Since 1996

Search RV-Coach Online

Email Author email Bernie ODonnell  Reply to Message reply to message  Post New Message post new message      search forums
ATTENTION: DO NOT POST ADS IN FORUMS!
All Postings that advertise items for sale will be deleted from the Discussion Forum. You may post sale items for free in the Classifieds section. Sign up now.
All Messages in ThreadAuthorDate
American Guardian Warranty Services, Inc. Bernie ODonnell 10-8-10  
American Guardian Warranty Services, Inc.
800 Roosevelt Rd, Ste E-300
Glen Ellyn IL 60137

Complaint Description:
We purchased a travel trailer and took out an extended warranty through American Guardian. The term of the contract was 7 years and expires September 2010. We observed a leaking roof in August of 2010, and were not able to get it serviced until October 4, 2010. We did not know the extent of leaking until the service personnel were able to examine it. We were notified October 4th about the damage. We contacted American Guardian who refused our claim over the phone in a confrontational rude manner. The fairness and reasonableness of refusing our claim is what is in dispute. The damage clearly occurred during the warranty period, and should be honored by American Guardian. They do not dispute that the damage occurred during the warranty period but will not honor the claim.

They don't pass the fair and reasonable principles in my book, and the customer service rep seemed to be on commission for the value of claims he denies. Bad business people.
Re: American Guardian Warranty Services, Inc. American Guardian Warranty 10-13-10  
Bernie,

In your situation you notified us about your claim on 10/07/2010, which was past the expiration of your service contract (9/01/2010). Regardless of when the damage occurred, no new claims can be started after the expiration of a contract.

Even if the claim had been submitted within the time frame of the service contract, a leaking roof is not covered. Under the terms of the trailer service contract, walls, roof panels, and body structure are not covered. There is no coverage for this type of failure.

If you have any additional questions or concerns, please feel free to contact us through email at info@agwarranty.com or give us a call at 1-800-479-2233.

Thank you,

American Guardian Warranty
Required fields in red
For more info about a field, place your mouse over the More Info icon.
Subject:
Your Name:
Your Email:
Message:



Code is case-sensitive. Helps stop SPAM.
       


Advertise Here
Get Media Kit NOW!






Get Media Kit to Advertise!

Advertiser Links

Back to Top