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|Re: American Guardian Warranty Services, Inc. by sherrill sturm|
|OHHHH, NOOOOOOO!!! I was without my car for 14 weeks, and got the rude, uncooperative, incompetent service advisors. Then, they gypped me out of a legitimate claim.
This is a company whose representatives argue and swear at you when you initiate a claim. A company that does not do what they promise. A company that is slow to respond. A company that hassles the mechanics. A company that does not pay a claim which they have authorized. A company that takes weeks to send you a reimbursement, (short hundreds of dollars and without sn accounting.)
Without too much detail, for my first claim, they couldn't find my contract. The repair took 10 weeks; I did not rent a car. The mechanic complained about American Guardian. They sent a used part which failed in 525 miles. I paid for my own towing both times. A new repair shop took a month for the replacement repair. The mechanic complained that the company was only pying him for four hours of work, and he spent three hours n the telephone with them aline.
I called to authoroize a car rental the second time, and the representative told me to deal with the supplier of part, as it was under warranty. When I insisted that was their job, not mine, the customer service rep said "Fu...ing unbelievable" to me. I then called the sales agent for assistance.
I rented a car for 2 weeks and two days, getting prior "authorization by "the boss," senior customer service rep.
The check they sent me was short two hundred dollars and five weeks late. No explanation of the deduction on the check.