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|American Guardian Auto Warranty AVOID!!!!||sherrill sturm||3-25-09|
|OHHHH, NOOOOOOO!!! I was without my car for 14 weeks, and got the rude, uncooperative, incompetent service advisors. Then, they gypped me out of a legitimate claim.|
This is a company whose representatives argue and swear at you when you initiate a claim. A company that does not do what they promise. A company that is slow to respond. A company that hassles the mechanics. A company that does not pay a claim which they have authorized. A company thst takes weeks to send you a reimbursement, (short hundreds of dollars and without sn accounting.)
Without too much detail, for my first claim, they couldn't find my contract. The repair took 10 weeks; I did not rent a car. The mechanic complained about American Guardian. They sent a used part which failed in 525 miles. I paid for my own towing both times. A new repair shop took a month for the replacement repair. The mechanic complained that the company was only pying him for four hours of work, and he spent three hours n the telephone with them aline.
I called to authroize a car rentalthe second time, and the representative told me to deal with the supplier of part, as it was under warranty. When I insisted that was their job, not mine, the customer service rep said "Fu...ing unbelieveable" to me. I then called the sales agent for assistance.
I rented a car for 2 weeks and two days, getting prior "authorization by "the boss," senior customer service rep.
The check they sent me was short two hundred dollars and five weeks late. No explanation of the deduction on the check.
|Re: American Guardian Auto Warranty AVOID!!!!||American Guardian Warranty||8-30-10|
We understand this post is not timely in nature, but it was recently brought to our attention. We wanted to take this opportunity to provide you with more information about our company so that we can help you, and future viewers of this thread. AGW serves 535,000 customers and makes payments of nearly $20 million annually. We welcome our customers to contact us for any issues that they have. At AGW, we work tirelessly to make sure we meet the needs of our customers.
We have been working with the Better Business Bureau since May 2000, to help satisfy our customers and their needs. The BBB is an independent party that provides a fair solution for both consumer and business. They have given us an A+ rating, which is the highest a company can achieve. The only way a company can receive such a rating from the BBB is to resolve issues with consumers using the BBB's solutions. In the past, we've seen companies receive complaints that did not resolve their issues as we have. In one case, a company earned an F rating from the BBB for failing to respond well to complaints and then a few months later they went out of business.
We would like to provide you with appropriate contact information so that you can easily reach us. We encourage individuals to thoroughly read through their service contracts to better understand the terms of the agreement.
We welcome any and all inquiries regarding our company and its products. For additional information check out our website, read our brand new blog, email us at email@example.com, or give us a call at 1-(800) 579-2233. We look forward to hearing from you!
American Guardian Warranty
|Re: American Guardian Auto Warranty AVOID!!!!||Steve||12-17-10|