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Warranty Experts took our money as well. We never used our warranty and so we asked for the refund. I contacted the company and folowed the directions of the representative. The company never responded. I finally got somebody (Dan) on the phone and he told me that I was not going to get any money because I had not followed the terms and conditions. I had followed the terms and conditions given to me by their representative, but that was not good enough. Apparently, the written terms and conditions are buried with in the frequently asked questions and if you do not sift through the questions will not find any terms and conditions. I suggest staying far away from these pirates. We have contacted Action Line and they have taken up our case. Surprise, surprise, Warranty Experts of San Antonio, Texas has yet to respond.