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Mine, too. The owner's manual is useless as far as service is concerned. What I need is a real service manual. This no spinning thing seems to be a common problem with these dryers. The web is full of these reports, but no one ever posts any suggestions as to how to fix it.
This may or may not help you but last time i had a non-agitator problem it was the o-ring inside the agitator right at the top of the stem. Its a rather larger washer so i ended up getting 1 that was made for a forkfilt but as long as its an o-ring and the right diameter and thickness u should be ok.
Machine is dead, no lights, no action at any setting. there is juice at the door latch safety switch. I am wondering if there is a re-set switch someplace??