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Experience: Colorado River Adventures Sales Presentation Joe 3-10-06  
Colorado River Adventures Sales Presentation

While staying at Lake Havasu RV Park, they asked if we would like to attend a CRA sales presentation, and we would receive a free dinner and a $20 gift. We agreed, and they scheduled us for the next day at 9:00 AM.

They picked us up at 8:55 the next morning and took us to the sales office. We read and signed the form telling us we would get a special one-time price, that we could not buy a CRA membership after this opportunity for two years, and that a subsequent purchase would have much higher yearly dues; the typical camping membership sales presentation agreement.

A salesman came to greet us and took us to his booth. He asked about our Livingston, TX address and said he also had a Livingston address. He commented on my wife’s Rancho Oso t-shirt and said he was also a Thousand Trails (TTN) member. He told us about the Orlando TTN, and we also talked briefly about both of us being Coast to Coast members. He said he also belonged to Western Horizons and CRA. He did sales presentations so he could stay in the CRA park during his normal week out, so he got no commission and didn’t care if we bought.

He asked why we came, knowing it was a sales presentation. We told him we just wanted to get information about how the CRA system worked. He asked if we were going to buy a membership and we told him we probably would not, and if we were interested we would probably look online for a resale membership first.

At that point he said there was no reason to waste his time, and then added he didn’t want to waste our time. He asked if we had any other questions, and I asked him to explain how the CRA system worked (which is what we originally came to learn). He gave a too brief explanation, leaving us with many unanswered questions, and sent us out. We asked about the dinner and gift, and were told we wouldn’t get them since we didn’t listen to the 90 minute presentation. We went to the front office to speak with the manager. We told the manager what had transpired, and that we felt this was wrong. His salesman had terminated the presentation, not us, so we felt we should still receive the promised items. The manager said we would have to attend the whole 90 minutes. He also said we would not be happy with a resale membership due to the drawbacks of resale. We told him his salesman hadn’t told us any disadvantages of a resale membership, or hardly anything about CRA, just that he didn’t want to waste his time, or our time. They still refused.

When we attended the Coast to Coast, Thousand Trails, Western Horizons, and Resorts of Distinction presentations, none of them lasted the full thirty minutes, and none of them asked if we intended to buy during the first ten minutes, as we probably would have said no.

This was the poorest treatment we have ever received at a timeshare/camping sales presentation, and we have attended about a half dozen, buying into a Coast to Coast park and a Thousand Trails park.

Just our experience,

Joe & Margie
Re: Experience: Colorado River Adventures Sales Presentation kathryn 8-16-06  
We went to the same presentation at CRA and boy where they rude to us. We came in on coast to coast and they said they would give us 3 more nights if we came to their presentation. When we didn't buy they where rude and billigrent to us. I have never had such a bad experience with a company.
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